Advocacy is defined as taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy providers work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.
Non-instructed advocacy takes place when a person lacks the capacity to instruct an advocate. The non-instructed advocate seeks to uphold the person’s rights; ensure fair and equal treatment and access to services; and make certain that decisions are taken with due consideration for all relevant factors which must include the person’s unique preferences and perspectives.
Our advocates act independently of both Health Boards, Local Authorities and any other organisations. We are free from conflict with the commissioners of our services meaning our work is solely focused on the wishes and preferred outcomes of our clients.
We operate an open file policy meaning clients who wish to view any records held by your advocate can be viewed at any time.
Unfortunately, we are unable to accept direct referrals to our service. If you feel you need an advocate please contact the following services, who will ensure that you are referred to the most appropriate service for your individual requirements.
For the Gwent Area (Torfaen, Blaenau Gwent, Caerphilly, Monmouthshire and Newport)
Telephone – 0808 801 566
For Cardiff and the Vale of Glamorgan
0808 801 577