Advocacy Quality Performance Mark

The National Development Team for Inclusion (NDTI) are responsible for overseeing, assessing and awarding the Advocacy Quality Performance Mark (QPM). This is the only mark of quality that can be awarded to Independent Advocacy providers, and assesses the organisation in it’s policies and procedures and advocacy delivery against the Advocacy Charter. Once awarded, the successful organisation will hold that Quality Mark for 3 years.

Mental Health First Aid Wales Advocacy Services were assessed and awarded the Quality Performance Mark in August 2020. Here are some of the comments made by the assessor.


“They are a highly skilled, experienced knowledgeable team of enthusiastic advocates….. (During the assessment) Advocates were able to provide excellent examples of case work, illustrating how they support people in a person centred way to achieve desirable outcomes”.


“Both external stakeholders were unstinting in their praise of the advocates skills, experience, knowledge and ability to challenge where necessary.”


“I was very impressed with the staff I interviewed, they appeared confident in their work, supportive of one another and highly experienced advocates.”


Claire Reid Director of MHFA Wales made the following comments upon hearing the news the advocacy service had been awarded this prestigious Quality Mark:

“MHFA Wales is delighted to be awarded the Quality Performance Mark which recognises the quality of both our policies and our advocates. We are delighted to read the comments relating to the experience, dedication and knowledge of our advocates and we are very proud of them….”


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